Frequently Asked Questions
Everything you need to know about shopping with the WWF UK Online Shop and supporting our mission.
How does my purchase help the environment?
100% of the profits from our online shop go directly towards WWF's vital conservation work, helping to protect endangered species and restore their natural habitats around the world.
What are your shipping rates and delivery times?
Standard UK delivery typically takes 3-5 working days and costs £3.95. We offer free standard delivery on all orders over £50. Express shipping options are available at checkout for urgent gifts.
Are your products sustainably sourced?
Yes, we prioritize sustainability in every product we sell. Our apparel is made from organic cotton, and our wooden items are FSC-certified to ensure they come from responsibly managed forests.
What is your return policy?
We want you to be happy with your purchase. If you are not satisfied, you can return any item in its original condition within 28 days of receipt for a full refund or exchange.
Do you offer plastic-free packaging?
We are committed to reducing waste. Your orders are shipped using recyclable paper-based packaging, and we avoid single-use plastics wherever possible throughout our supply chain.
Can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey to your door.